RETURNS & EXCHANGES POLICY
The Fine Print
A full refund or exchange on all regular priced items if they are returned in their original condition, with original tags, within thirty (30) calendar days of receipt
A full refund or exchange will be issued for all items on sale or discounted, returned in their original condition, with original tags, within fourteen (14) calendar days of receipt.
Shipment / Order Error
In the event the items received do not correspond to your original order (product is defective or wrong color, size), Parasuco will issue a call tag to have the item picked up and reimburse your original freight cost (if applicable). In the case of an exchange, Parasuco will also re-ship your item free of charge.
Returns Originally Shipped Free of Charge
If an item is returned for a refund, and it was originally sent to you with free shipping, Parasuco may deduct the cost of standard shipping (currently $5.00) from the refunded amount, unless we are responsible for the reason of the return (product is defective or does not correspond to your order (color, size)).
Incomplete Returns / Missing Tags
When returned items do not have their original tags, Parasuco may deduct $10.00 from the amount refunded or credited in order to cover the costs of re-packaging, or may add a $10 charge to the price of the product being exchanged.
How to Request a Return / Exchange
You MUST send an e-mail to email@example.com or CALL customer service at 1-855-856-6888 requesting an authorization for return.
The subject line of the e-mail should be "RA – Order number xxxxx". A Parasuco Customer Service Representative will contact you within 24 hours during normal business hours from Monday to Friday. Parasuco will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must be attached to the piece(s) returned.
You can ONLY then return your purchase by mail or delivery service to:
Parasuco Jeans Inc
128, Deslauriers Street
H4N 1V8, Canada
Note: Online purchases cannot be returned to stores.
You are responsible for any loss of the returned items until Parasuco receives them, therefore insuring the shipment and tracking is highly recommended. When applicable, your payment will be refunded to your account within fourteen (14) calendar days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your return or in refunding your money or in the denial of the return altogether.
For assistance or questions regarding our return policy, please e-mail firstname.lastname@example.org or call customer service at 1-855-856-6888.